Terms of Service (aidena.ai)

“Aidena”, “aidena.ai,” “aidena,” “we,” “us,” or “our” refers to Aidena LLC, the provider of the Services and owner of the aidena.ai domain and related brand assets.

“Customer,” “you,” or “your” refers to the individual or entity using the Services.

“Customer Content” means any data, audio, call recordings, transcripts, business information, configuration settings, or other content provided to or generated through the Services.

You must be at least 18 years old and legally capable of entering into contracts.

If you use the Services on behalf of an organization, you represent and warrant that you have authority to bind that organization to these Terms.

You are responsible for safeguarding your login credentials and for all activity under your account.

If your organization uses administrative controls or SSO, administrators may manage access, permissions, and configurations.

You must notify us immediately of any unauthorized access.

You retain ownership of your Customer Content.

You grant Aidena a limited, non-exclusive, worldwide, royalty-free license to host, store, process, transmit, analyze, and display Customer Content solely to:

• provide and operate the Services,
• improve system performance and reliability,
• comply with legal obligations, and
• enforce these Terms.

You represent and warrant that:

• you own or have rights to provide all Customer Content, and
• your use of the Services does not violate any law or third-party rights.

The Services use artificial intelligence and automated systems to answer phone calls, collect information, generate responses, route requests, and perform related functions.

You acknowledge and agree that:

• AI outputs may be inaccurate, incomplete, misleading, delayed, or inappropriate.
• Calls may be misunderstood, dropped, misrouted, or incorrectly handled.
• The Services are not a replacement for human employees or professional judgment.

You are solely responsible for:

• configuring the system,
• monitoring call activity,
• reviewing transcripts and outputs, and
• verifying all information before relying on it.

Aidena does not guarantee:

• order accuracy,
• reservation accuracy,
• revenue,
• customer satisfaction,
• regulatory compliance, or
• uninterrupted operation.

The Services may record, transcribe, analyze, and store phone calls.

You are solely responsible for:

• determining whether call recording is legal in your jurisdiction,
• providing legally compliant disclosures to callers, and
• obtaining any required consent.

Aidena does not provide legal advice regarding call-recording or wiretapping laws.

You agree to indemnify and hold harmless Aidena from any claims, penalties, or fines arising from your failure to obtain required consent.

You represent and warrant that you have obtained all legally required consents for:

• automated voice calls,
• AI-driven communications, and
• SMS or text messaging.

You assume full responsibility for compliance with:

• the Telephone Consumer Protection Act (TCPA),
• state telemarketing laws, and
• similar regulations worldwide.

Aidena is not responsible for determining whether your use of automated communications is lawful.

By opting in to SMS messages from Aidena:

• Message frequency: up to 100 messages per month (may vary).
• Message & data rates: may apply.
• Reply STOP: to unsubscribe.
• Reply HELP: for assistance.
• Support: support@aidena.ai.

You represent that you own or control the phone number provided.

Aidena may offer subscription plans, usage-based pricing, or both.

Pricing is presented at checkout or in an order form and incorporated by reference.

Trials may automatically convert to paid subscriptions.

Subscriptions renew automatically unless canceled.

Usage-based fees may accrue and are billed in arrears.

Cancellation stops future charges only.

All fees are non-refundable except where required by law or explicitly stated in writing.

You are responsible for applicable taxes.

We may retain Customer Content for operational, legal, security, and backup purposes.

Call reports, call metadata (including duration, time, caller number, and status), and associated call recordings and transcripts are retained for up to two (2) years from the call end date, after which they are automatically purged. Specific retention periods for other categories of Customer Content are described in our Privacy Policy.

Upon termination, we may delete Customer Content within a commercially reasonable period unless legally required to retain it.

We are not responsible for maintaining backups after termination.

The Services are provided on an “as available” basis.

We do not guarantee uninterrupted or error-free operation.

Outages may occur due to:

• maintenance,
• telecom failures,
• cloud provider failures,
• force majeure events, or
• other circumstances beyond our control.

Some features may be labeled beta or experimental and are provided “as is” with no guarantees.

We may modify or discontinue beta features at any time.

We may suspend or terminate access immediately if:

• you violate these Terms,
• your use poses legal or security risk, or
• required by law.

You may stop using the Services at any time.

Upon termination, your license to use the Services ends.

Phone numbers on cancellation. Any phone number assigned to your account remains active for thirty (30) days after your subscription is cancelled, allowing reactivation without losing your published number. After the 30-day grace period the number is released back to the upstream telecom carrier and may be reassigned to a third party. Aidena cannot guarantee that a released number can be recovered or restored to your account.

The Services are provided “as is” and “as available.”

To the maximum extent permitted by law, Aidena disclaims all warranties, including merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by law:

• Aidena shall not be liable for indirect, incidental, consequential, special, or punitive damages, including lost profits, lost data, or business interruption.
• Aidena’s total liability shall not exceed the amount paid by you in the 12 months before the claim or $100, whichever is greater.

Aidena LLC

support@aidena.ai

Last updated: May 12, 2026